HariOM Operations

Overview

HariOM Operations is the internal backbone that powers HariOM’s business. It provides CRM, email routing, admin workflows, and provider orchestration in a unified platform.

Challenge

• Customer data scattered across multiple tools
• Manual email routing and response
• No unified view of guest history
• Difficulty tracking operational metrics

Solution

• Unified CRM — Single source of truth for all customer interactions
• Email automation — Smart routing and AI-assisted responses
• Workflow orchestration — Automated admin processes
• Provider management — Centralized vendor and partner coordination

Results

• Unified operations view for the team
• Faster response times through automation
• Better customer history tracking

AI Layers Applied

• Operations Orchestration
• Workflow Automation

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